Setup guide & help
What your AI assistant does
AI Business Bot reads the public pages of your website and adds a chat bubble to your site. Visitors can ask questions like “What are your opening hours?” or “Do you offer delivery?” and get an answer based on what your website says.
- It answers only from your own website. It doesn't use general internet knowledge.
- If the answer isn't on your website, it says it couldn't find it and suggests contacting you directly — instead of guessing.
- It is careful rather than chatty: during the beta it sometimes says it can't find something that is on your site. Clear, specific wording on your web pages helps.
Before you start
- Your website must be publicly reachable (not behind a login or password).
- Important information should be written as text on normal web pages. Text inside images, videos or downloadable PDF files isn't read reliably.
- Websites that link to a lot of PDF files (menus, brochures, price lists) can take a very long time to read or fail during the beta. If your key information lives mostly in PDFs, contact support before you start.
- If your website asks search engines and bots not to read it (robots.txt), we respect that and can't set it up.
Step by step
1. Create your account and confirm your email
Sign up, then open the confirmation email and press Confirm my email. No email after a few minutes? Check your spam folder, or log in and use Resend confirmation email on your dashboard.
2. Create your AI assistant
On your dashboard choose Create Your First AI Assistant, enter your business name and your website's address. Your homepage (for example https://yourbusiness.com) is usually best.
3. Wait while we read your website
We follow links from that address to other pages on the same website — up to about 60 pages — and build your assistant's knowledge from them. During the beta this usually takes 5–15 minutes and can take longer for large sites. You can close the page and come back; progress is shown on the assistant's page.
4. Test your chatbot
When it says Ready, press Test your chatbot. Ask 5–10 questions your real customers ask — and at least one whose answer is not on your website, to see it decline politely. Answers can take anywhere from a few seconds to about a minute during the beta.
5. Customise how it looks
Under Chat widget appearance you can set the assistant's name, greeting, suggested questions, button colour, corner position and logo. The test page always shows your latest settings.
6. Check where it's allowed to run
For security, your chat widget only works on your own website. We automatically allow your registered address with and without www, over both https and http. If your site also lives on another address — a separate shop domain or a staging site — add it under Where your chatbot is allowed to run. On any other website the widget won't answer.
7. Install it on your website
Under Install on your website, copy the install code. Paste it just before the closing </body> tag on every page, or into your website builder's setting for code that runs on all pages (often called “custom code”, “footer scripts” or “code injection”). If someone else manages your website, send them the code. If you change the appearance later, copy the updated code again.
8. Test it live
Open your website in a private/incognito window, click the chat bubble and ask a question. If the bubble doesn't appear or doesn't answer, see troubleshooting below.
Keeping answers up to date
- When you change your website, open your assistant and press Refresh Knowledge so it re-reads the site. Your current assistant keeps working while that happens.
- Recent questions shows what visitors asked and how the assistant answered. Check it now and then — if it can't answer something common, add that information clearly to your website and refresh.
- Moved to a new website address? Change it under Settings on the assistant's page.
Troubleshooting
“We couldn't set up your assistant”
- Couldn't connect to the website — check the address opens in a normal browser, starts with
https://, and isn't behind a login. Then press Try Again. - Not enough readable content — the pages had too little text we could read. This happens with sites built mostly from images, PDFs, or content that only appears after heavy scripts load, or when the main content lives on a different web address. Try registering the address where your main pages live.
- The website doesn't allow automated reading — your robots.txt blocks us. Your web developer can allow it, or contact support.
- Still stuck after one retry? Contact support with your website address.
The chat bubble doesn't appear on my website
- Make sure the install code is on the page (and saved/published in your website builder).
- If your site uses a caching plugin or CDN, clear its cache.
- Check your page's address is covered by Where your chatbot is allowed to run.
“Sorry, I'm temporarily unavailable”
The assistant couldn't reach its knowledge base for a moment. Wait a minute and ask again. If it keeps happening for more than 15 minutes, contact support. During the beta the service can occasionally be down for maintenance.
Answers are slow, or a visitor is asked to try again
During the beta each assistant answers one question at a time, and an answer can take up to about a minute. If several visitors ask at the same moment, some may need to send their question again.
Deleting
- Delete a single assistant from Settings on its page. Its widget stops working immediately.
- Delete your whole account from Account settings.
Contact support
See the Support page.